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The Power of NO
by K R Ravi
An oft repeated fault in many organisations, is to automatically attribute success to the brilliance of the manager concerned or the team. Failure conversely is attributed rather automatically to incompetence. This is a serious flaw. In the above instance the CEO could have requested the ‘star’ performer to make a presentation to all the sales staff and share his insights into the strategy and tactics that in fact led to his grand ‘success’. |
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Stay Aloof. Be Depressed.
by PK
Most people think, work and live their life generally with the prejudices that they tend to pick up in their short lives. A good professional education gives them the wherewithal to make something of their lives. Most are really capable and in their chosen field do rise to the top but soon get stuck in their own success. |
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Texting Too Loud to Hear
by Guest Tickler
Don't make the mistake of assuming your employees are good communicators. Just because you trained them on what to say doesn't mean they know how to say it. There's a mighty fine line between efficient and rude. Caring is what people want. |
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Learn To Let Go
by Eric Garner
One of the key differences between managers who manage up close and those that let go is how they react when their staff run into difficulties, whether over a piece of work that they can't get right, a relationship in the team that isn't quite working, or indeed something outside work that is affecting them. |
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From Best Practice to Next Practice
by Derek Cheshire
What on earth are ‘Business Burps’ you may be asking? It was a phrase I thought of whilst ... burping. Can you remember as a child when you first let out a burp after gulping a fizzy drink? Wasn’t it a bit exciting (as well as a little bit rude)? Weren’t your parents just a tiny bit embarrassed? |
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Curbing attrition through greater employee engagement
by Priyanka Thakur
Employee Engagement has always been a burning topic amongst HR people. It is generally viewed as managing discretionary effort, that is, when employees have choices, they will act in a way that furthers their organization's interests. An engaged employee is a person who is fully involved in, and enthusiastic about, his or her work. |
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Bursting the Boss Myth!
by Harvinder Kaur
“There is no such thing as a ‘boss’,” he announced, leaning back with his cup of green tea. The three of us burst out laughing – together. We worked in the same department and had to meet a deadline in three days to keep his bossy highness in good humour. |
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Use the Hero Myth to create your leadership journey!
by Santhosh Babu
Many of us many a time might have realized that leadership is not about a position but an attitude. It is all about making a difference to one’s own self and others. It is an inner shift, a calling, an urge, a pull, a realization and a cause that kick starts the leadership or changes journey for many. |
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5 ways to manage change
by Eric Garner
If you and your organisation are facing large-scale change, you have a number of choices: run away and pretend it isn’t happening, get someone else to fix it, institute some diversionary activity, or cling to what you have in the hope that it will ... |
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Use the Hero Myth to create your leadership journey!
by Santhosh Babu
Many of us many a time might have realized that leadership is not about a position but an attitude. It is all about making a difference to one’s own self and others. It is an inner shift, a calling, an urge, a pull, a realization and a cause that kick starts the leadership or changes journey for many. |
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A new way to handle complaints. Or is it?
by Peter A. Hunter
What a lot of money we have been wasting on dealing with customer complaints.
Instead of dealing with them and attempting to satisfy the customer we should be creating a process that makes complaining more difficult.
Then when customers complai... |
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Yes Bharat!
by K R Ravi
Do we value knowledge and learning? Do we accept charity with grace? Do we have our priorities straight?
These questions flashed in my mind when at a party in Washington DC, an NRI who is a reputed medical practitioner told me this story.
He hap... |
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5 Keys to Achieving Your Goals!
by Nikhil Desai
It was Conrad Hilton the founder of the world famous Hilton chain of hotels who said, “Success is made to order.” He was right – for an achievement is a sum total of many things – talent, aptitude, knowledge and desire. If we analyze each of ... |
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The Credit Crunch: Why it happened?
by Peter A. Hunter
We have all been witness to some pretty incredible events over the last couple of months that appear to have generated a new phrase in our language, “the credit crunch”.
We can see the effect in the failures of our financial and retail institu... |
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Unusual problems call for unusual solutions
by Santhosh Babu
Organisations should tap into the whole system intelligence to take important decisions to cope with the economic crisis. The economic slow-down and the financial crisis in India has put CEOs and promoters under pressure. While a few segments of the ... |
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Incongruous Situations
by K R Ravi
Recently I bought a couple of management books at a bookstore in South Mumbai. The books cost me a minor fortune. As I walked out of the store something struck me as very strange. This store was situated right in the midst of a locality with seve... |
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How to Handle Control Freaks
by PK
Control freaks are always in a hurry and in their hurry end up destroying quite a lot of things around them that they themselves have built up. The trick is to let them rant but keep the control of the final action and pacing in one’s own hands |
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Learn To Let Go
by Eric Garner
One of the key differences between managers who manage up close and those that let go is how they react when their staff run into difficulties, whether over a piece of work that they can't get right, a relationship in the team that isn't quite working, or indeed something outside work that is affecting them. |
|
Stay Aloof. Be Depressed.
by PK
Most people think, work and live their life generally with the prejudices that they tend to pick up in their short lives. A good professional education gives them the wherewithal to make something of their lives. Most are really capable and in their chosen field do rise to the top but soon get stuck in their own success. |
|
The Power of NO
by K R Ravi
An oft repeated fault in many organisations, is to automatically attribute success to the brilliance of the manager concerned or the team. Failure conversely is attributed rather automatically to incompetence. This is a serious flaw. In the above instance the CEO could have requested the ‘star’ performer to make a presentation to all the sales staff and share his insights into the strategy and tactics that in fact led to his grand ‘success’. |
|
Curbing attrition through greater employee engagement
by Priyanka Thakur
Employee Engagement has always been a burning topic amongst HR people. It is generally viewed as managing discretionary effort, that is, when employees have choices, they will act in a way that furthers their organization's interests. An engaged employee is a person who is fully involved in, and enthusiastic about, his or her work. |
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The PAT
by Dr. Ritu Arora
When was the last time someone patted your back? When was the last time you gave someone a pat on the back? If you’re reading this article give yourself a PAT on the back. Come to think of it we are overjoyed when someone gives us a PAT on the back... |
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